Tracey Neilsen

I absolutely love seeing the smile - and sometimes even tears of joy - on a client’s face when we are working together and they begin to see their dream coming to life. The excitement of exceeding expectations never fades for me and being able to help someone make a lifelong dream come true is truly rewarding.

I’ve been at McDonald Jones as a Building and Design Consultant for five extremely enjoyable years. My love affair with design and building began years ago during a time when my family owner-built many houses. My career began in Local Government, and this gave me a really good understanding of the Development Applications process. Following this I worked in other sales areas of the building industry - including flooring, blinds and kitchens – where I gained experience working with builders, architects and clients. But McDonald Jones is my favourite!

I am honest and direct in my approach. I know how to ask the right questions, but I always feel it’s more important to listen to the client. The hassles of everyday life make us all a little time poor, so I always listen and try to fully understand a client’s individual needs, wants and wishes so I can mirror this back to them in a floor plan that meets their requirements and is going to make their lives easier. This is the exact reason I do my job.

My professional and personal experience in the industry has made me an expert in the finishing touches that complete a home - the flooring, the blinds, landscaping, driveways. I also have extensive expertise in local subdivisions and am fully across meeting developer requirements in regard to size, setbacks and build specifications.

Obviously my two wonderful adult children (who also work in the building industry), but the recent completion of our own McDonald Jones Home is up there too! We built on a block that definitely wasn’t the easiest, and due to council requirements after registration, the build proved very challenging. This has given me a real-time/real-life insight into McDonald Jones and I’m proud to say, MJH passed my test!

I am empathetic to my clients’ needs – I truly listen. I am patient. My attention to detail is second-to-none and I’m not frightened to ask the hard questions. I also have a huge scope of life experience to draw from and I’m always willing to share this to help my clients. My knowledge of the local area runs deep - I have lived and worked in many parts of Western and South-Western Sydney. I love people and hearing their stories about what has brought them to this point in their lives. I also love helping make the little modifications to a client’s home to help them achieve the best outcome.

McDonald Jones can provide fixed-price tenders to fit your time frame. My local development knowledge means I’m pretty spot on with gauging time frames and advising clients in their best possible interests.

I always ensure my clients’ tenders reflect all possible outcomes. These are fully itemised, so that in the worst case scenario, clients are covered.

Apart from being a stunning, highly engineered piece of architecture, designed and engineered for every individual client, the strength, longevity and the warranty of a steel frame outlives any timber frame . They do not creak and groan! I live in one and work in another and would never build any other way!