Customer Reviews

McDonald Jones certainly made this journey, just a fabulous experience. Life's good!
Mike & Marion
McDonald Jones certainly made this journey, just a fabulous experience. Life's good!
When the time came (to build) this is where we naturally came back to
Patrick Davison & Michelle Gordon
When the time came (to build) this is where we naturally came back to
McDonald Jones certainly made this journey, just a fabulous experience. Life's good!
Mike & Marion
McDonald Jones certainly made this journey, just a fabulous experience. Life's good!
When the time came (to build) this is where we naturally came back to
Patrick Davison & Michelle Gordon
When the time came (to build) this is where we naturally came back to
Customer Stories
We understand that the journey doesn’t end when we hand over the keys. The relationships we build with our customers are lasting. Read these reviews and see what our customers say about their experience building with McDonald Jones.

See how our customers rate us

McDonald Jones Homes

Product Review is one of Australia's most popular destinations for consumers to help each other make better purchasing decisions.

We love hearing about our Customer's building journey's, how we have helped to transform their lives and how they are enjoying living in their extraordinary new homes. Click the button below to read their stories or if you're already a Customer you can also submit information about your own experience.

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Ryan & I visited a number of display homes but when we saw the Miami, we knew it was a perfect fit for us. From day 1, our experience of building with MJH was nothing short of flawless!

Tay & Ryan

I just wanted to say a big thank you to your team at the South Coast office.


This is our first time experience building a home. My wife and I both prepared ourselves for a bumpy ride! However, I have to say that so far we've enjoyed the process as it has been pretty stress free. A lot of that is due to our Sales Consultant at Marsden Park, Trupti Bauva. Trupti has been fantastic!


Trupti Bauva (Marsden Park NSW) went above and beyond to make our experience a great one. Trupti promptly helped us with any issues or questions we had without fail and assisted us anyway she could. So excited to see the final results.


Her willingness to assist and do whatever it takes has been a breath of fresh air and I have since recommended her to friends who are also looking to build.

Steve & Sherree
Catherine Hill Bay

From the moment we stepped into Rick’s office we knew we had made the right decision in building with McDonald Jones. We have been so happy with the service that Rick has provided throughout our journey thus far.

Jeff & Andrea Clinton
Knock-down Re-build at Fairfield

Rick’s efforts in providing us with the best deal possible, with the special offer packages, inclusions and exclusions made the process quite simple and not confusing. Through the tender process he was able to clarify any questions, which gave us the information we needed to make an informed decision.

Peter and Karen
Fern Bay

We would like to thank Rick for his professional help during our journey to building our retirement home.

Cliff and Lesley

Working with Mal at McDonald Jones was the perfect start to our journey towards a new home. He was able to shape our ideas into our dream plans, bringing them to life right before our eyes.

Daniel and Renae Smith

Mal even assisted us in finding the perfect block of land to fit our new home. We can’t thank Mal enough for the awesome work!

Kiall and Amanda Frost

With my handover fast approaching, I am a very happy customer. I’d really like to thank David for his contribution.

Christine Warrington
Newcastle-Fern Bay

After setting such an incredibly high standard of customer service, we can’t wait to move through the next stages of our build! David’s hard work and smiles are greatly appreciated.

Paul and Megan Wiggins
Central Coast NSW

After losing our home in a house fire, we selected McDonald Jones to rebuild. Although we still in the early stages, we can’t thank David McCann enough for his help and support so far.

A. Hudson
New Lambton

A week from the first time we met with Cathy, the concept plans were drawn, and I was blown away by McDonald Jones having all this ready in a week – what’s more the price was within my budget - well within.

Sonia & Paul Kakoulidous

We couldn’t recommend her highly enough and it was an absolute pleasure working with her on the project. Thank you once again for all your hard work.

Craig & Maureen Lear
Newcastle – Catherine Hill Bay

The process of buying land and building a house is notoriously stressful. Cathy, however, was the calm that we needed.

Monique & Nick Vincent
Newcastle – Hunter

Mal provided us with outstanding service from start to finish. His knowledge and attention to detail was highly commendable. Mal understood our needs and did everything within his power to accommodate them.

Matt and Shelly Wilson
Newcastle/ Hunter

From the first day we met Andrew, he was helpful, friendly and caring. We certainly kept him on his toes with constant changes to the original design, but it was no problem for Andrew! He was always quick to respond with feedback too.

Paulette and Ian

We would like to thank Andrew for his commitment and delivery throughout our journey so far. His amazing service completely blew us away, leaving us with tears of joy.

Ian and Rebecca

We can’t thank Andrew enough for all of his hard work, advice and assistance. He went above and beyond.

Andrea W

We found Margaret to be so helpful with our choice of home.

Rudi & Jannine Vanderent

With only a few minor finishing touches to complete on our home I felt I should drop you a quick line to thank you and your team at McDonald Jones and express our appreciation for all your efforts.

Cameron & Bev Mckillop

Your friendly, positive approach gave us great confidence

Dave Sherwood

I was very fortunate to have Margaret as my consultant.


My partner and I have just recently moved in to our beautiful McDonald Jones Bronte home. We would like to pass on to you all our thanks for all your co-operation and assistance during the building process and even now the follow ups are fantastic.

Karen Reid and Arthur Foster

Well, You do make dreams come true. This is a big thank you note to all who built our dream home at Millfield.

Renae and Darren Hunter

Hi Brett, It’s been a while since we saw you but both Chris and I would like to thank you for your advice when we were first starting out with McDonald Jones.

Sylvia & Chris Hilton
Sydney, 6 August 2014

Recently (yesterday) we collected the keys to our new Monte Carlo Executive home situated at Tea Gardens.
I just wanted you to know how impressed my wife and I have been during the whole process with your Company

Craig Norman
Tea Gardens

We have been very happy with the quality of the construction of our home and 6 years on, our home is as great as it was the day we moved in.

Rod & Amy
Westdale NSW

 Dave did a fantastic job with the floor and his customer relation skills and friendly attitude towards us was first class. He’s welcome at our home any time.


Every single member of staff at MDJ  have been amazing and have made this process of us purchasing our first house a very enjoyable and happy one.

Chris and Belinda
Jordan Springs

I have highly recommended McDonald Jones to all of our friends and family. This has honestly been an enjoyable and easy journey. We are so happy and excited to do the colour selection soon.

Janae and Koray

When we first embarked on this journey we were regaled by friends and colleagues of the horrors and (mis)adventures that we were to expect.
Well, fortunately for us, none of these horrors came to fruition, and in fact it was a very enjoyable experience, due (we believe) in no mean part, to the staff of McDonald Jones Homes.


  I will be recommending McDonald Jones homes to others in the future no doubt, this has been a fantastic process and one that we hope to share again with you.

Joshua & Trish
Renwick, NSW

I wanted to send a special note of thank you for your assistance as our sales consultant.

F&H Hennessy

I just wanted to provide some feedback on a recent warranty call I made on Saturday night by email.The service that I received was nothing short of exceptional from Ryan at the South Coast office.

Fiona Cresswell
South Coast

Finding a new home with so many things to think about has been very stressful, however the service supplied by Angela was amazing and she made our visit a lot less stressful and she was great at answering all of our questions.

Patricia Tanner
Hunter Valley

My husband and I have been lucky enough to have been allocated Jessica as our CLO earlier this year after the departure of our former CLO. We have both had such a wonderful experience with her that I had to call reception for your contact information.

Kyrie Couch
North Coast

From the time of deciding what home we wanted and the process of the picking out the items we required, all the staff were great.

Gary & Teresa

Can I say that it is not very often that people are praised or receive complimentary feedback these days, but I would like to do this for both Paul and Nick.  Both have always been extremely friendly and very easy to deal with.  They are a credit to your company. I have walked Homeworld twice and other display home locations and I have not had better interactions with any other companies.


We remember the first day we met you Andrew. You were so helpful, friendly and caring which continued throughout.  We certainly kept you on your toes with our constant changes which was no problem to you and we got your feedback so quickly.  Can't thank you enough.

Ian and Paulette
Hunter Valley

My husband and I had purchased a block of land in the Hunter Valley and had started researching our options to build our first home. Being that it was our first build we had no idea where to start, what to expect and which building company to trust.


Bree Waterhouse

We have recently completed and moved into our second McDonald Jones home, The Beach House. Of note, this is now the 4th McDonald Jones home that has been built within our immediate family.

C.S Hardes and E.F.Young
Largs NSW

Ricky Perryman from McDonald Jones has made the experience of building my home amazing. I came to McDonald Jones after having to cancel my build with a different (substandard) builder.

Craig Williams
Yippin Creek

We appreciated the extra mile he went to in making sure that the house was positioned well so that we could build a large shed at the rear of the block with good side access.

Gwen & Charles Hall

You have a reputation for a quality product, I follow the online commentary closely and have heard the full range of experiences, it is overwhelmingly positive. We have appreciated the transparent pricing structure and flexibility with plans to suit our block.

Lyndall Coulthart
Berry, South Coast

My husband and myself were not going to buy that day, but the communication and ease with Mia tipped the scales. What can I say, Mia is amazing at her job and 100 per cent dedicated.

Dave & Karen Dalli
Willow Vale, South Coast

She provided us with excellent suggestions to achieve exactly what we wanted, and demonstrated a very positive, proactive and calm attitude throughout the whole process.

Roland & Vyvette Tudor
Berry, South Coast

I just wanted to pass on a big thank you to yourself, from both Ebanie and I, for all your help on this project. You’ve made what could’ve been an extremely stressful process a really enjoyable one.

Michael and Ebanie Mugica
Wongawilli, South Coast

I just wanted to commend yourself and your team on the excellent service myself and my wife Casey Simpson received on Sunday 4th March 2018 as we looked through your Braemar Display Home.


Firstly I would like to commend your staff at the display home here in Renwick. Sue was patient and very helpful, considering when we came to you we were about to sign on the dotted line with GJ Gardner's and build with them, Sue was fantastic...

Joshua O’Brien
Southern Highlands

I think you have some wonderful people in your organization, people who think more about what they can do for their employer and the customer's than view their work as merely a means to earn a quid.

Robert and Prudence Leslie

We have never been through this process before and we were guided by Nathan who offered so many clever suggestions and sound advice to stop us going off in the wrong direction so many times.

David Bearne & Anne Connors
Moss Vale, Southern Highlands NSW

Not sure how to put it into words how exciting this journey so far was under the guidance of Nathan. We are basically very sceptical about the nitty-gritty of things and the understanding and patience Nathan has shown is commendable.

Toney Thomas & Anjaly Bastian
The Ponds, Sydney

Since beginning our journey with McDonald Jones Homes, my wife and I have been lucky enough to have Nathan support us in building our first home.

Michael & Amanda Basan
Box Hill, Sydney

We strongly believe that you are going to give us support during the building period too as all the hard work of putting the plans together is done by you. Now we think that we can build our dream home because of you support, efforts and problem solving talent.

Kuldeep Kaur Riyat and Manoj Riyat
Campbelltown, Sydney

We had recently purchased a home with your company and had been at Gregory Hills dealing with Paul Sidney. I wanted to inform you about his customer service. It was very refreshing, non-pushy and easy-going. From the explanation of construction to showing me (multiple) fixtures in the display homes and explaining them in laymen’s terms in a very patient manner.

Amy Wilmot
Maitland Vale

As this is the first time my wife and I have built a home, we entered the process a bit daunted and unsure of the process which lay ahead. We had no idea of what was involved or what was required. It was only when we first meet Paul, after deciding to proceed with McDonald Jones, were we given reassurance of the whole process and clear direction of what lies ahead.

Adam & Branka Fogarty

I am just writing to let you know how happy we are with our new home and to let you know how smoothly everything went. Everyone from start to finish could not have been more helpful or efficient. You were great helping us tweak the house plans to exactly what we wanted.

Margaret & Jim Steel
South Coast

I very much appreciated every single item being costed and listed so that I was able to track my budget at all times. Having fixed prices was essential to me to ensure I could pull off the whole land and house finance package.

Joslyn van der Moolen
South Coast

After visiting the display centre and falling in love with the Castleton 34 on display we sat down and spoke to Rob if he could build that house on our land. We showed him the land size and held our breath. He did raise the issue that everyone else had addressed previously, but the only difference was he actually wanted to help us!!!

Rajeev & Nitasha
Marsden Park, Sydney

To know that you had spent your evening changing floor plans to try and find something that would suit our block was beyond my expectation! You have since put up with my indecisiveness, but your advice has been amazing and has probably saved you from many deposit variations so again thank you. Not one step of this process have we felt unsure or nervous and that is testament to you!

Taylor and Ryan
Tahmoor, NSW

We wish to express our gratitude in dealing with such a friendly and professional Consultant. Vincent has been a pleasure to liaise with during the process of drafting plans and we have been overwhelmed with his positive attitude. He has been very patient with us with our indecisiveness with the final drawings of the plans.

Vanessa and Don

The wonderful experience we have had thus far with McDonald Jones can be attributed to Vince. Vince has displayed absolute professionalism in all aspects of our dealings with him. There has never been anytime where he has not made us feel anything but at ease with the process, which of course is important in a decision that can quite easily afford tension and stress.

Glenn & Denise

I am writing to give Vincent Klein, my highest recommendation. Vincent possesses all the attributes necessary to be an excellent sales person, he knows his job extremely well, he is diligent, responsive and very patient and tolerant. When it came to answering our hundreds of questions it was never a problem, if he couldn’t answer it straight away he would always get back to us that same day.

Helen and Mick
Harrington Waters

We’re hopeful that McDonald Jones will be building our forever home and I think what makes this more of a reality was your time, professionalism and upfront honesty. This to us makes a huge difference, especially in knowing what we can expect during this process.

Belinda Gardner

To date, our experience building with McDonald Jones Homes has been entirely positive and it is because of the efforts of one team member in particular - our Building & Design Consultant, Tracey Neilsen.

Ben Thompson
South Sydney

I’m astonished, overwhelmed, startled.... ...put all the verbs of surprises together and it would still be less... I’m still floating on all the surprise you offered us yesterday... believe it or not ...I’m still struggling to compose the best thank you email since yesterday.... but yes... I’m going to go free flow...:-).. Thank you very very very much for all the assistance you have provided and offered since we first met.

Shruthi & Naveen Kumar

We have our dream home in planning and we have Angela to thank for this. In our first contact with Angela we came away feeling she really cared about us and what was important to our needs in a home.

Lynnore & Gary Pike

I cannot express adequately how impressed my wife and I have been with the kind of service Tara delivered us. She consistently worked above and beyond and was extremely patient with us.

Richard & Angela

Building a new home and making sure you get it right can be an overwhelming process but from the moment we met Allison we felt very relaxed.

Peter and Felicity
Sussex Inlet

Barry was fantastic with helping make all of the decisions needed as pain-free as possible.

Matthew and Bryar

Barry listened to us and understood the type of home we wanted and the features that were important to us.

Mark and Jessica

We are excited to start our construction, we are happy with our now series floor plan.

He has been so helpful throughout the whole process, replies to emails within the day and has been so patient with our many questions and requests.
Bingara Gorge

We found Daniel to be extremely helpful, not pushy and very professional.

St Clair

You were very kind and patient and I love the way you work.


Thank you for such a comprehensive response, it really is appreciated and very helpful!


It’s great to speak with people who are honest and listening to what our dreams may be.

Greg & Shana

Many thanks for sending very descriptive email and with very valuable information.


Trupti has been amazing to work with, throughout the process she was focused on delivering on all of our wish list items without compromise.

Box Hill

Tara Edmond – our true reasoning for choosing McDonald Jones!

Beau Strand & Tamara Imber
Gregory Hills

We were genuinely sad when our journey with Tara ended! From the beginning Tara was so patient with us and I sensed she genuinely had our best interests at heart.

Taylor Johnson & Ryan Taylor

Your friendly, methodical and reassuring manner is exactly what we needed at the time, and we will be forever grateful for your help.

Mark and Alex
Bonny Hills

We are at present in the process of building a new home with McDonald Jones and that journey started with Angela at their display village.

We always found her helpful and accommodating with all we required and willing to go that extra mile to assist us with things many others may consider outside their requirements.

James & Julie Huxley

The reason why I built with McDonald Jones was the first impression from the sales consultant Daniel Spinelli.

Oran Park

I would like to thank Len Lovell from the South Coast Sales Department who was simply fantastic in all aspects of his role in helping us build our new home. If it wasn't for Len's help and advice from the outset, we probably would never have had the confidence to even begin such a daunting process!

Ricardo Gomes

We have recently completed and moved into our second McDonald Jones home, The Beach House. Of note, this is now the 4th McDonald Jones home that has been built within our immediate family.

C.S Hardes and E.F.Young
Largs NSW

It has been an absolute pleasure working with you Xavier to plan and build our first new home. From when we all first meet, we have been very impressed by all your interactions and how professional you have been.

Stuart and Sarah Gibbs

We would like to extend a huge thank you to McDonald Jones Homes for our beautiful new home. A special mention is owed to Brett. Brett was amazing throughout the entire process. Always professional and friendly. He delivered on all of his promises and remained approachable at every stage.

Anna and Gus

We just want to thank you and your fabulous team for such careful attention to our beautiful home.

Denny & Nisha
Fletcher NSW

Of note, we would like to highly commend the site manager - Murry. We found him to be very friendly, knowledgeable and efficient in all areas involved in the site management and building of our home.

David & Corinne
Boat Harbour

Just a short note to thank your company for the new home they built for us in Tea Gardens-Santorini 4 Bedrooms. We are very happy with the finished product and move in this weekend.

Alan & Sharon Townsend
Tea Gardens

We would like to thank you again for your helpful and knowable advise throughout this process.  As you can appreciate this at the start with having to choose all the interior and exterior and all the choices to be made in one day is really scary and I think I told you yesterday that the weeks leading up to it made me feel quite sick, but you made this as seamless as possible and with your easy going personality nothing was too much trouble which in turn made us feel  like we had made the right choices.

Anne & Paul

Michael was always upfront and honest with us throughout our consultations and nothing was ever a hassle.


My husband and I have been lucky enough to have been allocated Jessica as our CLO earlier this year after the departure of our former CLO. We have both had such a wonderful experience with her that I had to call reception for your contact information.

Kyrie Couch
North Coast

In March this year my wife and I took the momentous step to build a house, we are an elderly couple so this was no mean feat on our behalf.

Robert and Prudence

As a recent home builder through your company I would like to hail the praises of a few of your very capable and hard working employees, having built a home many years ago i was very concerned in starting another as I thought I would be starting months of nightmares as experienced before, {NOT SO}  Our supervisor Brett was one of the most capable men we have had the pleasure to do business with, from the day the dirt was turned the house went up from one stage to another without any dramas, or not that we were aware of anyway, he kept us informed of all stages that the

Sue & Peter

Paul & I are absolutely delighted with our new Parkroyal home at Sanctuary Point. I was told to sit back and enjoy the ride and we have. I can't fault the house

Karen & Paul
Sanctuary Point

I put pen to paper to tell you how delighted I am at the treatment by your staff. I dealt with John Ryan and Christine at Display Homes at Nowra. Those two people are so helpful and courteous, they went above and beyond to help me.

Aileen Callaghan

I just wanted to pass on my appreciation to McDonald Jones Homes for my perfect building experience with them. I cannot express my sincere gratitude for the expert advice and help throughout the process.

Hunter Valley
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