Barry McClarnon

I believe building is just a part of what we do at MJH - people are at the heart of our business and it is this approach and attitude that is our key point of difference. I also really love that we have a very competitive and comprehensive range of homes to suit so many residential or acreage blocks, as well as Granny Flats and Duo living for multi-generational customers. It’s also great that our homes are affordable but are so beautifully appointed with the highest quality inclusions and options.

I have been in a sales or marketing role since my late teens and I’ve worked in the residential land and housing industry for more than 25 years . In that time I have worked for developers and builders and I am a Licenced Real Estate Agent and Auctioneer.

Most people don’t get involved in the manufacturing process very often but when they build a dream home it’s a major event in their lives. I truly believe we are in a people business, so I treat everyone as I would my friends or family. My approach is friendly, honest, consultative and I’m always willing to listen while still being mindful of achieving my customers’ budgets and lifestyle aspirations.

In a word – language! I consciously avoid the use of industry jargon and translate the technical aspects and ‘builder speak’ into an understandable language to avoid any misunderstanding and to satisfy the customer’s desire to be informed and knowledgeable.

For me, it’s not about big numbers. In terms of customers, I get enormous satisfaction from helping one family at a time to create their own special place where they will establish their own life and memories.

I also am very proud to see people I have trained over the years progress and become successful themselves.

Experience. Knowledge. Humour. And keeping it simple!

We have five homes and a Granny Flat on display, so depending on which home the customer was interested in, I would tell them the price the home started at and let them know what the average contract, including site costs, came in at. I also tell my customers that the price for the house ‘as is’ never really reflects the benefits of our promotions which offer amazing upgrades for a fraction of the cost.

We are always happy to discuss any changes people require. I’ll ask people about the specific changes they have in mind because it’s quite possible that we already offer an option or have another design incorporating these features.

We have a list detailing the high level of standard inclusions and a brochure describing our current collection of upgrades, so it’s usually more helpful for me to tell people what is included and walk them through our homes and point out standard and upgrade inclusions.