Stuart Pannowitz

Stuart Pannowitz, Service and Warranty Maintenance Manager

Stuart Pannowitz
by
Alyssa

With more than 15 years’ experience, Stuart Pannowitz has seen lots of changes in the building industry. His role as a Service and Warranty Manager means he’s the one to respond to any issues that may arise after the owners take possession of their home. His team are the go-to men, they are here to correct, adjust and discuss.

Stuart started with McDonald Jones nine years ago, after personally receiving a call from Bill McDonald who was impressed with the way he handled over 40 tiling contractors for other construction companies. Stuart’s maintenance team of 15 service the entire footprint of McDonald Jones; from Brisbane down to the Southern Highlands and Canberra and throughout Sydney. 

Stuart offers some good advice to people looking to choose their home-builder, “You have to make sure your builder openly helps you if there are any concerns after the build; from defects through to structural problems. Australian homebuyers are protected under the Home Building Act. At McDonald Jones, we’ve put great processes in place to make this happen.
Stuart shares a simple motto with his team when making house visits: “Treat it like it’s your own home and we're going to visit our mum”. It’s the little things out of respect, like compulsory shoes off for inspections, that makes a big difference to the owner.  

Over the years, improved technology has been a blessing and sometimes a hinderance. “Mobile technology is brilliant, our inspectors do all the work electronically, so there’s no need to sit behind a desk and do paperwork. But likewise with Google, everyone can feel they’re an expert and we’ve had a lot of interesting conversations explaining why the websites people visit might not be so credible.” 

Stuart is proud to celebrate nine years with the company. “We’ve grown with a purpose and we never sit on our haunches. As a company it still has that family feel, that makes all the difference.”